Refund Policy

Patient refunds are processed twice per month. Accounts will be reviewed and credits will be applied to any outstanding balance if applicable.  Refunds will be issued in the form of a check.

Return Policy

Durable Medical Equipment (braces, splints, etc) and supplies are non-returnable. Once supplies leave our building, they cannot be reissued to another patient.

Cancellation Policy

Patients who cancel their appointment with less than 24-hour notice will be considered a “No Show,” may be subject to a $50 rescheduling fee and possibly dismissed from the practice. The rescheduling fee is the sole responsibility of the patient and must be paid in full before an appointment will be rescheduled.

Timing

Payments will be posted to your account the next business day. 

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